Returns & Refunds

We want you to be happy with your Living Valley Health Shop order. As many of our products include supplements, food and personal care items, there are a few important things to keep in mind when it comes to returns.

Change of Mind

Please choose carefully, as we’re unable to offer returns, refunds or exchanges for change of mind or if the incorrect product has been ordered.

For health and hygiene reasons, we’re also unable to accept products that have been opened, used or have had their seal broken.

Something Wrong With Your Order?

If your order arrives faulty, damaged or isn’t what you ordered, please get in touch with our Health Shop team as soon as possible.

Please send us your order number, a brief description of the issue and clear photos of the product and packaging.

If you notice an issue before opening the product, please keep it unopened, unused and in its original packaging with any seals intact while we review it.

Please don’t return or dispose of anything until you’ve spoken with our team.

Delivery

Once your order has been dispatched, its journey and delivery timeframe are in the hands of Australia Post or the relevant courier.

If your parcel is delayed, lost or damaged along the way, please check your tracking information and contact the carrier in the first instance. Our team is also happy to assist where we can.

We can’t take responsibility for postal delays or circumstances outside our control.

Supplements, Food & Consumable Products

For health and safety reasons, we’re unable to accept change-of-mind returns on supplements, food or other consumable products once they have been opened or used.

If something doesn’t seem right with a product, please stop using it and contact our team so we can help.

Questions?

If you have any questions about your order or a return, please contact our Living Valley Health Shop team during business hours and have your order number handy.

Nothing in this policy limits your rights under the Australian Consumer Law.