Frequently Asked Questions

How long will it take to receive my order?

Orders are generally dispatched within 1–3 business days. Once dispatched, we recommend allowing approximately 7–10 business days for delivery, depending on your location.

Delivery times may be affected by peak periods or unexpected delays. For the latest delivery information and service updates, please check the Australia Post website.

How much is shipping?

Shipping is calculated by weight and starts from $12. Express Post options are also available at checkout.

How can I track my order?

Once your order has been dispatched, you'll receive an email with your Australia Post tracking number, allowing you to follow your delivery.

Do you ship internationally?

At this stage, we only ship within Australia and do not offer international delivery.

Can I change or cancel my order?

Once an order has been placed, we're generally unable to make changes or cancellations as our team begins processing orders quickly.

If you've just placed your order, please call us during business hours as soon as possible. If your order hasn't yet been processed, we may be able to assist.

Can I get advice about which supplements are right for me?

Yes. Our Health Shop team is happy to help with general product enquiries and information about our supplement range.

If you're looking for personalised advice or a tailored supplement plan, our team can also provide information about booking a consultation with one of the naturopaths based onsite at Living Valley Health Retreat.

Still have a question?

Can't find what you're looking for? Contact our Health Shop team and we'll be happy to help.